| | June 20209their own business demands. In order to evolve, utilities need to be more agile, open and appreciate that these new technologies will ultimately help drive lower maintenance and operational costs. The adoption and deployment of new connected systems will result in different skills sets to manage and adopt emerging technologies. This means utilities will need to work in partnership with equipment and technology providers to a) become educated and have a multi-level understanding of the opportunities; b) create solutions to help with resource management while minimizing capital or operational spend and b) drive a new type of collaboration across many different lines of work. A case in non-revenue water management at the crux of IT-OTAn example of the use and merging of IT and OT is in addressing so-called "non-revenue water" ­ in other words, leaks ­ is a key growth area within the global water market, and disruptive digital technologies are enabling companies to help find solutions for customers to reduce water loss. Customers span the spectrum of utilities, industrial and commercial end markets, where "smart infrastructure" is at the crux of helping avoid failures, minimize downtime, and reduce energy and maintenance costs, as well as meet regulatory mandates.The need here is pressing. Much of the existing water infrastructure in developed markets was installed in the early to mid-20th century and has an estimated lifespan of 75 to 100 years. A related issue is the lack of funding for infrastructure upgrades; utilities are limited to fixing the most pressing problems. As a result of this fix-it-only-if-it-breaks policy, according to the American Society of Civil Engineers we're seeing roughly 240,000 water-main breaks each year in the United States, and a stunning ~20-30 percent of water runs to waste during distribution to the end user.With that said, global momentum has been building for a more proactive approach to water management. In October 2018, with near-unanimous support, the U.S. Senate approved the America's Water Infrastructure Act of 2018 following similarly strong support in the House of Representatives the previous month. A key part of the Act is the Environmental Protection Agency's WaterSense program, which assists in identifying and promoting water efficiency through myriad products and services. Elsewhere, China's five-year plan has targeted reducing water waste significantly, as the country focuses on water resources and the environment in dealing with pollution and water management.Water technologies run the gamut from intelligent pumps, smart meters, automation and filtration to smart-water networks. At this higher end of the technology curve, smart-water networks connect equipment such as valves, pumps, meters and infrastructure in such a way that the equipment communicates with a software platform and provides real-time data analytics, remote monitoring and diagnostics. A smart-water network helps manage water demand, reduces non-revenue water and energy consumption, and helps with water quality.One product that has been making a meaningful impact is Xxylem'sSmartball®, which uses acoustic sensors, accelerometer and gyroscope technology to map a water pipeline. This, in turn, has helped utilities with things like condition assessment and leak detection, which is important because leaks are typically a precursor of larger failure points.Utilities need to disrupt themselves before they become disruptedDisruption is happening all around us and I believe we're still in the infancy of technology adoption in the water market, but it is growing rapidly. Companies that are first movers and employ a business model that generates economic value for customers may be successful. And in turn, utilities that are open and engaged in dialogue with technology and equipment providers should ultimately benefit the most. In order to evolve, utilities need to be more agile, open and appreciate that these new technologies will ultimately help drive lower maintenance and operational costs
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