| | August 20208The availability of technology in the solar industry today enriches plant performance and operations in various ways. Technology has become particularly effective in one key area: field service. How? Technology puts more power into the hands of integrators, owners, and operators. Thanks to self-solve features and other available tools, customers can cut costs and handle some maintenance by leveraging manufacturer supplied resources and their own highly skilled expertise. In recent months, technology has helped transform field service for SMA customers in multiple ways. First, at SMA we recently released a new field service mobile app. The app allows residential and commercial photovoltaic (PV) installers to access up-to-date system information, obtain quick error analysis, and get more timely assistance with repairs. The SMA Service Mobile App ultimately makes the day-to-day life for installers much easier. In the field, the last thing installers need is a time-consuming phone call or a lack of resources to do their job. The new SMA app, for that reason, offers practical solutions and documentation for relevant SMA products. For example, an installer can enter an error code and an intuitive fault analysis tool on the app will give recommendations and solutions to troubleshoot the problem. The app also guides installers, when needed, through the step-by-step process of replacing inverter components. In addition, the app also works both offline and online, ensuring that it is helpful to installers and Bradley DoreBradley Dore, Director of Marketing, SMA America ByIN MY OPINIONHOW TECHNOLOGY IS REDEFINING THE SOLAR FIELD-SERVICE INDUSTRYBradley Dore
< Page 7 | Page 9 >